Terms of Service

Terms of Service & Privacy Policy

At Nourish Beauty & Home Spa, we are committed to providing a high-quality, respectful, and personalised experience for every client. By using our website, booking an appointment, or receiving any of our services, you agree to the terms and privacy practices outlined below.

Appointments and Bookings

Appointments can be made online, over the phone, or in person. We recommend arriving 5 to 10 minutes before your scheduled time to settle in and complete any necessary consultation forms. Late arrivals may result in a shortened session to avoid disrupting the next client’s booking. We reserve the right to refuse bookings that do not align with our policies or professional standards.

Cancellations and No-Shows

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. Appointments cancelled within 24 hours may incur a cancellation fee. If you do not attend your appointment without notice, you may be charged the full treatment fee or forfeit a prepaid session. This policy helps us manage our time and availability for all clients fairly.

Payments and Pricing

Full payment is required on the day of your treatment unless previously arranged. We accept cash, EFTPOS, major credit and debit cards, and Afterpay for eligible services. All prices are listed in Australian dollars (AUD) and include GST unless stated otherwise.

Health and Safety

Your wellbeing is our priority. Please inform your therapist of any medical conditions, allergies, or pregnancy before your treatment. Certain services may not be suitable under specific health conditions, and we may adjust or decline a treatment to ensure your safety and comfort.

Gift Vouchers and Treatment Packages

Gift vouchers are valid for three years from the purchase date and are not refundable for cash. Treatment packages must be used within the stated validity period. Vouchers and packages are non-transferable and cannot be combined with other promotions unless otherwise stated.

Personal Belongings

While we take care to provide a safe and secure environment, we encourage clients to leave valuables at home. Nourish Beauty & Home Spa is not responsible for any lost or stolen items.

Respectful Environment

We maintain a professional and respectful environment for both clients and staff. Any inappropriate or disruptive behaviour will result in the immediate termination of the treatment, with full payment required.

Privacy Policy

We are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and protect your data.

What We Collect

We may collect personal details such as your name, contact information, medical history relevant to treatment, and payment details. This information is gathered to provide safe, personalised services and to communicate with you about your appointments or enquiries.

How Your Information Is Used

Your personal information is used to manage bookings, tailor treatments, respond to your enquiries, send appointment reminders, and offer occasional updates or promotions if you have opted in. We do not sell or share your personal information with third-party marketers.

Data Security

Your information is stored securely and only accessed by authorised team members. We take reasonable steps to protect it from loss, misuse, or unauthorised access.

Cookies and Website Use

Our website may use cookies to improve user experience and track general site usage. These do not collect personal information. You can adjust your browser settings to disable cookies if you prefer.

Accessing or Updating Your Information

You have the right to access, update, or request the removal of your personal information at any time. To do so, please contact us directly.

Changes to Policies

We may update these Terms of Service and Privacy Policy from time to time. The most current version will always be available on our website.

Shipping Policy

We ship Australia-wide using Australia Post, offering options for Parcel Post and Express Post.

Products and Shipping Rules

For Image Skincare products, we are currently offering a promotion of 15% off along with free standard shipping via Parcel Post on orders of $150 or more. Standard delivery takes approximately 3 to 5 business days for parcels up to 5 kilograms. Optional extra cover for lost or damaged parcels is available at checkout for $2.50 per $100 insured.

Pure Fiji products also have a 15% discount, but due to their weight and pricing, free delivery is not offered. Shipping fees for Pure Fiji products are calculated based on parcel weight as follows: up to 500 grams costs $11.15, 500 grams to 1 kilogram costs $15.25, 1 to 3 kilograms costs $19.30, and 3 to 5 kilograms costs $23.30. Optional extra cover for these shipments is also available at $2.50 per $100 insured at checkout.

For all products, Express Post delivery is available for parcels up to 5 kilograms, with next business day delivery in Australia Post Express Network areas. Shipping fees for Express Post are based on parcel size and weight: XS (up to 250 grams) costs $12.70, S (up to 500 grams) costs $14.65, M (500 grams to 1 kilogram) costs $19.25, L (1 to 3 kilograms) costs $23.80, and XL (3 to 5 kilograms) costs $31.80. Extra cover is again available for $2.50 per $100 insured at checkout.

Returns, Refunds and Cancellations

We aim for your complete satisfaction. If your order arrives damaged or is lost in transit and you purchased extra cover, we will assist you with filing a claim through Australia Post. Claims must be submitted within 48 hours of delivery or the estimated delivery window.

Orders can be cancelled only before they are dispatched. Please contact us immediately if you wish to cancel. Once an order has shipped, cancellation is no longer possible.

Returns due to change of mind or incorrect items are accepted if products are unopened, unused, and in their original condition. Return shipping costs are the customer’s responsibility. Refunds will be processed once the returned items are received and inspected.

Return shipping fees via Australia Post are estimated as follows: parcels up to 500 grams cost $11, 500 grams to 3 kilograms cost $19, 3 to 5 kilograms cost $23, 5 to 10 kilograms cost $28, and 10 to 22 kilograms cost $36. You can create and pay for return shipping labels using the Australia Post Return Portal.

Parcel Packaging and Tracking

All orders are securely packed using sustainable materials. Once your parcel has shipped, you will receive a tracking number by email. Parcels can be tracked at auspost.com.au/track.

Responsibility

Please ensure that your shipping address and contact details are accurate before placing your order. We cannot be held responsible for delivery delays or undeliverable parcels caused by incorrect information.

Refunds and Returns

At Nourish Beauty & Home Spa, we are committed to your satisfaction. Please read the following information carefully regarding returns, refunds, and cancellations.

Eligibility for Returns

Returns are accepted for products that are unopened, unused, and in their original packaging and condition. Items must be returned within 14 days of delivery. Products that have been opened, used, or damaged by the customer are not eligible for return. Gift cards and sale or promotional items are also excluded unless faulty.

Return Process

To initiate a return, please contact us at nourishbeautyandhomespa@gmail.com with your order number, product details, and reason for return. Once your return request is approved, we will provide return instructions and our postal address.

Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error. We recommend using a trackable service for returns. Estimated return postage fees via Australia Post are:

Parcel Size S (up to 500 grams): approximately $11
Parcel Size M (500 grams to 3 kilograms): approximately $19
Parcel Size L (3 to 5 kilograms): approximately $23
Parcel Size XL (5 to 10 kilograms): approximately $28
Parcel Size XL+ (10 to 22 kilograms): approximately $36

You can create and pay for return shipping labels using the Australia Post Return Portal.

Refunds

Refunds will be processed once the returned items have been received and inspected. Approved refunds will be issued to the original payment method within 5 to 7 business days. Shipping charges, including original shipping and return postage, are non-refundable except where the return is due to an error on our part or a faulty product.

Damaged or Lost Parcels

If your parcel arrives damaged or is lost during transit, please notify us within 48 hours of delivery or the estimated delivery date. If you purchased Extra Cover at checkout, we will assist with filing a claim through Australia Post for compensation. Without Extra Cover, compensation is subject to Australia Post’s standard terms.

Cancellations

Orders that have already shipped cannot be cancelled and must be returned in accordance with the returns policy.

Payment Plans

By purchasing a pricing plan, you agree to the following terms:

Non-Refundable Deposit: All deposits are non-refundable and secure your place in the program.
Installment Payments: Weekly payments are automatically processed on the same day each week, for the agreed number of weeks.
Missed Payments: Missed or failed payments may result in suspension of your treatment schedule until payments are up to date.
Booking Responsibility: Clients are responsible for scheduling their sessions in accordance with the program timeline.
Plan Expiry: All pricing plans must be used within the designated program duration (2–4 months, depending on the program).
Non-Transferable: Plans are non-transferable and may not be shared or transferred to another person.
No Refunds for Unused Sessions: Unused sessions or missed appointments without notice are forfeited and not eligible for refund or extension.